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Key Demonstrable Skills
Team Work
Ability to work collaboratively or independently in a large diverse and customer focused environment.
Work Ethic
Adaptable to prioritise workload when under pressure and adhere to strict deadlines whilst maintaining the accuracy of work demanded in a professional environment.
Continuous Learning
Keen to master more programming languages and software packages.
EMPLOYMENT TIMELINE
Seeking employment-
Ticketmaster (April 2016 - Present)
Digital Analyst
Streamlining and automating reporting using the following tools
- Tableau
- SQL Server databases
- Adobe Omniture & ReportBuilder
- Google Analytics
- Similarweb
- Hitwise
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QA LTD (July 2015 - October 2015)
Trainee IT Consultant
Modules covered in training: Business Analysis, Presentation Skills, Excel, UX Design & Methodologies, JavaScript, HTML5 & CSS3, ASP.NET, MVC 5 and C#.
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KUB Products Ltd (January 2015 - May 2015)
Sales/Customer Care Administrator
- Processing sales orders from major retailers and stockists
- First point of contact for all KUB sales and product queries
- Arranging replacement products/parts to be sent to customers
- Producing invoices and reports required by our retailers
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Infinity Energy Organisation Ltd (February 2014 - December 2014)
IT Operations Leader
- Roll out 3rd party software across office and network of contractors
- Liaise with software vendors or external technical support teams when necessary
- Offer internal IT support and troubleshooting PC/VOIP/Outlook/MS Office/Network issues
- Training colleagues how to use Excel and PC’s more efficiently
- Monitor network drive backups to cloud and external hard drives as well as Outlook archiving
- Streamlining business processes and planning for company expansion
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Infinity Energy Organisation Ltd (April 2013 - February 2014)
Submissions Officer
- Answering high volumes of customer queries via telephone and transferring calls to the relevant department or person
- Maintained a good working relationship with team of external contractors who relied on me to submit their installation paperwork to energy suppliers and Ofgem under the ECO and Green Deal scheme
- First line support for team of contractors, providing energy news updates via email and keeping team informed of changes to paperwork requirements
- High level of teamwork was involved. Covered submission paperwork for colleagues team when out of office
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General Electric (September 2011 - September 2012)
Business Systems Analyst Intern
- IT support for a very diverse and cultural office of 80+ employees covering the EMEA region
- IT ticket escalation to external support if needed
- Compiling performance reports using data extracted from multiple sources such as FileMaker and Oracle databases, JD Edwards terminals and online portals for senior management & CEO
- Monitoring and improving complex in-house email allocation and reporting systems
- Successfully provided a full handover to my intern replacement
- Attended QA training in Excel level 2/3, VBA level 2 and Access Level 2
- Printing service engineer labels on requests
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Brunel University, Loco’s kitchen (August 2010 - April 2011)
Catering assistant
- Preparing food orders ready for service
- Taking in deliveries and storing
- Maintaining kitchen hygiene, washing up duties
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Fullers, The Castle Inn, Harrow (August 2009 - September 2009)
Kitchen assistant
- Taking in deliveries, operating a FIFO when storing items and also conducting stock checks
- Preparing food under strict instruction from the head chef, presenting food at a high standard
EDUCATION
Brunel University
Financial Computing with Professional Practice 2:1
Final Year
Data Networks, Services and Security, Database Systems: Design and Application, Graphic User Interface Programming (GUI): Theory and Applications, Applied Risk & Optimisation for Financial Planning, Financial Computing Dissertation Project.
Placement Year
Work Placement Report & Presentation
Second Year
Corporate Finance, Corporate Investment, Internet and Web Technologies, Communication Skills and Operational Research for Finance, Object-Oriented Software Design And Applied Computing Projects.
First Year
Financial Markets, Introduction to Financial Accounting, Quantitative Methods, Business Statistics, Programming And Software Design For Financial Computing.
PROJECTS UNIVERSITY
Dissertation Final Year Project VBA in Excel
I produced working software that calculates Value-at-Risk (VaR) using Visual Basic for Applications (VBA), data taken from Thomson Reuters Datastream database.
Loan Repayment Calculator Pair project
We were required to delvelop a mortgage loan repayment calculator Excel Add-In using VBA. The focus of the Add-In was GUI design, aesthetics and usability as well as the accuracy of the repayment calculations.
MySQL Database Implementation Music records
The assignment was to design and implement of a relational database based on an ER model, which accommodates SQL queries. The database was based on a fictional case study and involved the band ‘The Beatles’ as the basis for the data.
Multiple Regression Model Last C++ Project
The purpose of this C++ assignment was to estimate P/E ratios by constructing a multiple linear regression model. The data was taken from the FAME database. This involved programming matricies, correlation coefficients and the Gaussian Elimination Algorithm.